# Elevator status for HELP USA > Working — no active outages at HELP USA. > > 30-day uptime 100.0%. Canonical: Location: 360 Snediker Avenue, Brooklyn ## Status right now Working — no active outages at HELP USA. ## Reliability - **30-day uptime:** 100.0% - **90-day uptime:** 100.0% - **Incidents in last 365 days:** 0 ## Recent history (last 90 days) No outages recorded in the last 90 days. ## Ownership & management - **GENESIS NP, LP** (owner, sources: pluto_nyc) ## Service contractor Multiple sources have reported different service contractors: - **Otis Worldwide Corporation** — according to NYC DOB record B01007053-I1, observed 2026-04-16 - **KONE Corporation** — according to NYC DOB record B00505153-I1, observed 2026-04-16 Confidence: disputed. Contractors and building owners can submit corrections. ## Common questions ### Is the HELP USA elevator working right now? Yes — no active outages at HELP USA. ### How do I report a broken elevator at HELP USA? Use the report form at https://www.elevatoruptime.com/report. It takes about 15 seconds and no account is required. ### What's the 30-day elevator uptime at HELP USA? The 30-day elevator uptime at HELP USA is 100.0%. That's excellent — elevators have been operational almost all of the time. ### Who maintains the elevators at HELP USA? Multiple sources have reported different service contractors for HELP USA: Otis Worldwide Corporation, KONE Corporation. We're verifying — building owners and contractors can submit corrections. ## Report or correct - **Report a broken elevator or escalator:** - **Building owner or manager? Claim this listing:** — or email - **Elevator service contractor? Correct attribution:** — or email --- Machine-readable feed of all buildings with outages: Site overview for agents: