# Elevator status for JLL > No live status for JLL: no live feed covers this building, and no one has reported a problem. Canonical: Location: 257-01 Union Turnpike, Queens ## Status right now No live status for JLL: no live feed covers this building, and no one has reported a problem. ## Reliability Tracking started 2026-04-16. Not enough history yet to publish uptime. ## Recent history (last 90 days) No outages recorded in the last 90 days. ## Complaint signals 7 elevator-related complaints on file from NYC 311 and DOB records. These are unverified signals, not confirmed outages. - 2026-09-19 · Elevator - Single Device On Property/No Alternate Service · NYC 311 · Open - 2026-09-19 · Elevator: Single Device on Property/No Alternate Service · NYC DOB · ACTIVE - 2023-04-19 · Elevator: Single Device on Property/No Alternate Service · NYC DOB · CLOSED · disposition I2 - 2021-02-19 · Elevator: Single Device on Property/No Alternate Service · NYC DOB · CLOSED · disposition B2 - 2014-11-10 · Elevator: Accident · NYC DOB · CLOSED · disposition I2 - 2009-04-13 · Elevator: Defective/Inoperative · NYC DOB · CLOSED · disposition A1 - 1992-02-04 · Elevator: Defective/Inoperative · NYC DOB · CLOSED · disposition J2 ## Ownership & management - **255 MALL LLC** (owner, sources: acris, pluto_nyc) - **DERFNER, CAROLE (TRUST/F/B/O)** (owner, sources: acris) ## Service contractors More than one company is on record for this building: - **KONE Corporation** (Services) — according to NYC DOB record Q00407035-P1, observed 2026-04-16, inferred from permits - **Excel Elevator and Escalator** (Services) — according to NYC DOB record Q00290302-I1, observed 2026-04-16, inferred from permits - **Alrac Escalators LLC** (Services) — according to NYC DOB record Q01460074-I1, observed 2026-09-24, inferred from permits Contractors and building owners can submit corrections. ## Common questions ### Is the JLL elevator working right now? Unknown — no live feed covers JLL, and no one has reported a problem, so we cannot say whether its equipment is working right now. ### How do I report a broken elevator at JLL? Use the report form at https://www.elevatoruptime.com/report. It takes about 15 seconds and no account is required. ### Who maintains the elevators at JLL? More than one company is on record for JLL: KONE Corporation (services), Excel Elevator and Escalator (services), Alrac Escalators LLC (services). A building can have separate companies for different elevators, such as freight or accessibility lifts. Service relationships can change — building owners and contractors can submit corrections. ## Report or correct - **Report a broken elevator or escalator:** - **Building owner or manager? Claim this listing:** — or email - **Elevator service contractor? Claim your devices:** — or send a tip by email --- Site overview for agents: