Elevator outages in Washington, DC

Elevator outages in Washington, DC

The District's residential landlords are bound by the DC Housing Code, which requires prompt repair of elevator outages and accommodation for disabled tenants. Complaints are filed with the DC Department of Buildings and the Department of Consumer and Regulatory Affairs. Federal buildings are subject to GSA maintenance standards; ADA Title II governs accessibility across federal property.

Transit coverage is anchored by the Washington Metropolitan Area Transit Authority (WMATA). The agency publishes live elevator and escalator status for every Metrorail station at wmata.com/ride/elevators-escalators, including planned outages for the system's ongoing escalator modernization program. Outages at WMATA stations are added to the public record here the moment they appear on the agency feed.

How to report a broken elevator in DC

• Residential tenants: DC Department of Buildings or DCRA housing complaint line
• Federal buildings: GSA facility services, or the agency's tenant representative
• WMATA stations: use the WMATA elevator and escalator status page, or call WMATA customer service
• Any building, public record: file an outage on Elevator Uptime in 15 seconds

For the full reporting guide, see how to report a broken elevator.