Elevator UptimeElevator outages in Boston
Boston's triple-decker conversions, biotech offices, hospitals, and MBTA stations all run on elevator infrastructure of varying age. Elevator Uptime tracks every indexed building's outage history in a public, searchable record. Report a broken elevator in 15 seconds. No account, no email.
Outage history — last 12 months
229 recorded outages across tracked Boston buildings. Record begins January 2026.
Each bar counts outages by the month they began, drawn from regulatory records and live-feed archives. A month with no bar had no recorded outages in our data — not necessarily zero real outages.
Affected buildings
All tracked buildings (63)
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- 170 WATER ST N, CAMBRIDGE ON N1R 3B6, Canada
- Airport
- Alewife
- AMERICAS BEST VALUE INN
- Andrew
- Aquarium
- Arlington
- Ashmont
- Back Bay
- Boston Landing
- Broadway
- Central
- Charles/MGH
- Chinatown
- CITIZENS STATE BANK
- Community College
- Courthouse
- Davis
- Downtown Crossing
- Fields Corner
- Forest Hills
- Framingham
- Government Center
- Green Street
- Harvard
- Haymarket
- IRON HORSE RANCH
- Jackson Square
- JFK/UMass
- Kendall/MIT
- Kenmore
- Lansdowne
- Lowell
- Lynn
- Malden Center
- Massachusetts Avenue
- Maverick
- Medford/Tufts
- Natick Center
- North Quincy
- North Station
- Oak Grove
- Park Street
- Porter
- Quincy Adams
- Revere Beach
- Ruggles
- Savin Hill
- Science Park/West End
- Shawmut
- South Acton
- South Station
- State
- Stony Brook
- Sullivan Square
- Tufts Medical Center
- Union Square
- Wellington
- Winchester Center
- Wollaston
- Wonderland
- Worcester
- World Trade Center
Elevator outages in Boston
The Massachusetts State Sanitary Code (105 CMR 410) requires residential landlords to maintain elevator service in good working order. Local boards of health can issue orders to repair; tenants have rent withholding and repair-and-deduct remedies under state process. Elevator inspection and permitting is administered by the Massachusetts Department of Public Safety (DPS) Elevator Program.
Transit coverage is anchored by the Massachusetts Bay Transportation Authority (MBTA). The agency publishes live elevator and escalator status for every subway, Silver Line, and commuter rail station with accessible routes at mbta.com/alerts/access. Outages at MBTA stations are added to the public record here the moment they appear on the agency feed.
How to report a broken elevator in Boston
- Residential tenants: Boston Inspectional Services Department, or the local board of health
- Statewide elevator safety: Massachusetts Department of Public Safety Elevator Program
- MBTA stations: MBTA accessibility alerts or the MBTA customer service line at 617-222-2828
- Any building, public record: file an outage on Elevator Uptime in 15 seconds
For the full reporting guide, see how to report a broken elevator.