About Elevator Uptime
Elevator Uptime is a free, public platform for reporting and tracking elevator and escalator outages. It’s built for the people who depend on them — tenants in residential buildings, workers in offices and hospitals, and riders on public transit. Everyone who relies on this infrastructure deserves visibility into how well it’s maintained.
Anyone can report a broken elevator at any building in about 15 seconds, without creating an account. Every outage is attributed to the building and, where public records allow, to the service contractor responsible. Uptime percentages, time-to-fix, and per-unit history are visible on every building’s scorecard.
To seed the map with real-time coverage across public transit, we also ingest official feeds from the MTA (New York), BART (San Francisco), WMATA (Washington), CTA (Chicago), MBTA (Boston), SEPTA (Philadelphia), TfL (London), and the TTC (Toronto). Rider reports enrich and validate those feeds.
Built accessibility-first, for the communities most affected when elevators fail.
Rider questions
Who is this for?+
Primarily for riders — people with mobility devices, parents with strollers, seniors, and anyone who relies on elevators or escalators to navigate public infrastructure.
Why should I care about uptime data?+
When elevators fail, people get stranded. Public data pressures operators to fix things faster and helps advocates make the case for accessible infrastructure.
Can I use this data?+
Yes, for non-commercial purposes. Reach out for API access.
Elevator Uptime is built and maintained by FIELDBOSS, the top rated field service management platform purpose-built for elevator and escalator service companies.
FIELDBOSS helps elevator service companies manage proactive maintenance that reduces elevator downtime, as well as technician dispatch, equipment tracking, and service reporting. We built Elevator Uptime as a public resource because we believe uptime accountability benefits everyone— building owners, riders, and the contractors working to keep things running.