Elevator Uptime

Elevator outages in Toronto

Toronto has more residential high-rises per capita than most cities on the continent, and Ontario now has some of the strongest elevator accountability rules in North America. Elevator Uptime tracks every indexed residential, commercial, and TTC station elevator in a public record. Report a broken elevator in 15 seconds. No account, no email.

Tracked buildings
293
Active outages
0
Affected buildings
0

Outage history — last 12 months

26 recorded outages across tracked Toronto buildings. Record begins April 2025.

035May 25Jun 25Jul 25Aug 25Sep 25Oct 25Nov 25Dec 25Jan 26Feb 26Mar 26Apr 26

Each bar counts outages by the month they began, drawn from regulatory records and live-feed archives. A month with no bar had no recorded outages in our data — not necessarily zero real outages.

All tracked buildings (293)

+

Elevator outages in Toronto

Ontario strengthened its elevator accountability framework in 2022. Under Ontario Regulation 209/01, section 38.1 (in force July 1, 2022), building owners must report any elevator outage exceeding 48 hours to the Technical Standards and Safety Authority (TSSA) within 30 days of the elevator returning to service. This regulation derived from the Technical Standards and Safety Act, 2000, informed by recommendations following a high-profile investigation into elevator availability across Ontario — partly prompted by a Toronto Star investigation into residential outages. Note: an earlier private member's bill (Bill 109, 2017) proposed mandatory 14-day repair deadlines but was never enacted into law; the current reporting requirement under Ontario Reg 209/01 s.38.1 is separate and is in force.

Combined with the Residential Tenancies Act, 2006, which requires landlords to maintain premises in a good state of repair, and the Accessibility for Ontarians with Disabilities Act (AODA), 2005, Ontario's framework is among the strongest in North America.

Transit coverage is anchored by the Toronto Transit Commission (TTC). The agency publishes station elevator and escalator status on ttc.ca. As of the end of 2024, 55 of 70 TTC stations provide elevator access to train platforms. Outages at TTC stations are added to the public record here where agency data is available.

How to report a broken elevator in Toronto

  • Residential tenants: Landlord and Tenant Board (LTB), or City of Toronto Municipal Licensing and Standards (RentSafeTO)
  • Outages over 48 hours: mandatory reporting to TSSA under Ontario Reg 209/01 s.38.1
  • TTC stations: TTC Customer Service, 416-393-3030, or the TTC accessibility feed
  • Any building, public record: file an outage on Elevator Uptime in 15 seconds

For the full reporting guide, see how to report a broken elevator.

Report an outageView the map